Help

Order Tracking

How can I track my order?

It is easy to track the progress of your order via email or in 'My Account'.

When your order is dispatched from our warehouse, you will automatically be sent an email that includes the courier name, a tracking number and a link to the courier’s tracking service.

Alternatively, you can log into the  My Account section, where all of your orders will be displayed underneath the 'My Orders' heading. Simply click on the green ‘track’ link next to the order that you’d like to view the tracking information for to see the progress of your order, including when it left the depot.

Furniture and large items are shipped using specialised couriers who will contact you the day prior to delivery with an expected delivery time.

My order hasn’t arrived yet, what should I do?

We suggest you log into the My Account section on our website, select my orders, then click on the ‘track’ link next to the order that you would like to view. It should show your order’s progress to your door, including when it has left the warehouse and if it is on its way to you.

If you have ordered furniture, large technology items, safes or selected business machines these products are delivered by a specialised courier service due to the size and weight of these products. The courier company will contact you the day prior to delivery with an expected delivery time. These products usually take 3-5 business days for delivery.

If you need further assistance, please  contact us online  or call 0808 178 1706, Monday to Friday, 9:00am – 5:30pm.

Can I change my delivery address?

If you are a new customer, you can add your delivery address when you place an order during checkout. This address will be saved for future use in the My Account feature. You can then add or delete delivery addresses after you have made your first order.

If you are an existing customer, there are two ways to change your delivery address.

When you are in the My Account section, click on the 'Manage my Account' button to view your current address book list. There you can add a new address, delete an existing address or change your default delivery address.

Alternatively, you can add or change a delivery address when placing an order at the checkout. Any saved delivery addresses that you have used previously will show in that section.